For the U.S. and U.S. territories, shipping rates (usually 2-3 business days) are calculated during checkout based on weight of the package. We also offer expedited shipping rates (usually one business day), which are also calculated during checkout based on weight of the package.

We offer FREE ground shipping on all U.S. orders over $75.

There is no sales tax charge unless the order is being shipped within New York State.

We use USPS, UPS and DHL Express.

Orders will be processed and shipped within 1-3 business days. Then, it will take anywhere from 2-3 business days, or 1-3 business day if expedited, within the U.S. and U.S. territories to be delivered.

We entrust our carriers to deliver your package(s) on time. If your package(s) is delayed, we will not offer a reimbursement of shipping charges.

All products purchased from this site are made pursuant to a shipment contract, which means that the risk of loss and title for such items passes on to you upon our delivery to the carrier.

When your order ships, you will receive an automated shipping confirmation with a tracking number via e-mail or SMS.

We offer international shipping.

International shipping rates are calculated during checkout based on the weight of the package.

International customers are responsible for all customs duties and taxes. We do not accept returns on international orders and shipments.

We cannot guarantee shipping times for international shipments. International shipping can be delayed for weeks depending on customs or country of destination. While we do provide tracking numbers on all shipments, not every country we ship to tracks shipments all the way to the destination. While the majority of our shipments arrive without issue, we cannot be responsible for lost, stolen or delayed shipments.

We strive for unparalleled customer satisfaction and we want you to be happy with your GirlandHair products.

In case you are unhappy with the performance of a GirlandHair product you’ve purchased, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping and handling fees) upon receipt of the remaining unused product within thirty (30) days from the purchase date. Unfortunately, we cannot receive returns on overly used products or products not purchased on girlandhair.com.

Refunds will be credited to the originally used payment form.

To return items, please follow these three (3) easy steps:

1. Send an e-mail to support@girlandhair.com with your full name and order number and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.

2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.

3. All return packages must be shipped via USPS and should be mailed to:

GirlandHair
Attn: Returns
P.O. Box 761
New York, NY 10002

Your return will be processed promptly upon arrival, and we will send you a confirmation email. Please allow 10-14 days from the shipping date for your account to be credited.

If you have purchased GirlandHair products from one of our retail partners, please return it to the location where it was originally purchased, subject to the retailers own return/exchange policy.

We apologize, as we are unable to process returns for products not purchased on girlandhair.com

If you’ve received an incorrect or damaged product, please email us to support@girlandhair.com within five (5) business days from the date you receive your order. We’ll email you instructions how to return an incorrect or replace a damaged item.